Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • We offer a sixty–minute response guarantee for any support ticket or email that you submit to our client support staff. We will quickly respond to all the common queries and forward right away the matter to our admins if additional assistance is required. If you make use of our Managed Services package, we’ll execute any of the included server administration services at a time that has been agreed upon earlier.

  • Top quality support service

  • An Exceptional Client Care Service

  • We’ll be online for you 24–7–365 to answer any inquiries that you may have related to our Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need assistance tackling server administration procedures, you can have a look at our Managed Services package, which includes backup disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Site Control Panel was preinstalled for every dedicated server. Among its features is a rather convenient integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most of the educational articles also video versions which demonstrate all the actions that you can perform in a highly illustrative manner. You will find all the how–to articles and the video tutorials in the upper right corner of each section of the hosting Site Control Panel.