Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • You can find nearly all the answers to your questions in the easy–to–navigate Help Center built into OVG HOST’s Site Control Panel. It boasts a huge knowledgebase with frequently asked questions and exhaustive instructional articles prepared by our experienced tech support staff.

  • Top quality support service
  • Instructional Video Clips

  • For users who prefer to learn how to handle a typically encountered issue by watching a video tutorial, we’ve added a selection of video tutorials to our Site Control Panel. All the educational video clips are concise and simple to comprehend. They offer visual presentations of different site management activities.

  • Intuitive help center
  • A 60–Minute Response Guarantee

  • We back up all semi–dedicated servers with a 24–7 support service and a 60–minute ticket response time guarantee. Our experienced tech support engineers will be available day and night to reply to your questions and to deal with any issue that you might stumble upon. Just submit a ticket from the Help Center and we will respond momentarily.