There are several ways to touch base with the hosting company whose services you are using, but the one that you will always find no matter which company you select is a ticketing system. This is the least complicated form of communication for different reasons. In case no customer support staff representative is free at the moment and they are all occupied, a telephone call may not be answered, but a ticket will invariably hit home. On top of that, you can copy and paste extensive bits of info without needing to worry about spelling mistakes, and in case a specific problem requires more time to be fixed or a number of responses need to be exchanged, all the info will be in the exact same location, so either party can always follow the steps taken by the other one. The drawback of using tickets to get in touch with your web hosting company is that they’re typically separate from the web hosting platform, which implies that if you need to provide information or to adhere to guidelines, you’ll need to use at least 2 separate accounts and this number could increase in case you desire to administer a handful of domains. Moreover, a lot of web hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting around for an answer.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket while browsing through your website files or updating different settings. The ticketing system is being closely monitored 24x7 by our client service team and the response time is no more than sixty minutes, but it rarely takes more than 20 minutes to receive support. In stark contrast with some other companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and ask for info concerning any technical or billing issue. Besides, you can see a collection of educational articles, which will help you handle the commonest obstacles yourself.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is more efficient to manage everything from one place, which is why we have incorporated a ticketing system into the custom-created Hepsia Control Panel, which comes with each and every semi-dedicated server account. This will allow you to manage the correspondence with our support staff along with your web content, so you won’t need to remember an additional sign-in name for another admin interface. You will be able to open a new ticket or to track the status of an old one with less than a few clicks whilst you are browsing the files hosted in your account. On top of that, you can go through older tickets using a clever search functionality or read applicable FAQ articles, which include solutions to commonly experienced issues. The integrated trouble ticket system is strictly monitored 24-7 with the maximum response time being just sixty minutes, so there’ll always be someone to help you.