The customer support that you'll receive from your shared web hosting supplier is really important, no matter if you have pre-sales questions and you are not a client yet, or you have some technical problem with a current account. Timely and accurate information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is generally a proof that you are ordering from an actual hosting provider and not from some reseller. When you get a hosting account from a company that doesn't own its servers and it cannot access them right away, it is almost certain that you will wait for a few days in order to get a reply to any query, so your sites may remain offline for quite some time. In comparison, a company which provides various means of communication and has a support crew available any time can assist you right away and help you reduce or entirely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Web Hosting
The customer and tech support services for our shared web hosting packages are round-the-clock, therefore you can forget about waiting for a few days so as to receive assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an email. If you currently have an account, you are able to open a support ticket on top of the other three ways of communication. You'll be able to select the best way to contact us depending on what your location is or what kind of equipment you use. We can easily assist you for almost any hosting-related query that you have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try out our support services even before you aquire a semi-dedicated server account from our company as we have telephone and live chat support for pre-sales, billing and basic questions. Our agents will assist you to choose the most suitable plan or give you details about our servers, in order to confirm whether the system requirements for your web sites are met. In case you're a current client, you will also be able to contact us via electronic mail or via our ticketing system, which is accessible via the Hepsia hosting Control Panel. We guarantee that any time you use these 2 ways of correspondence, you'll receive a reply within no more than an hour and that’s 24/7, which includes weekends and public holidays. In case you have used the web hosting services of other companies, even big ones, you will be able to compare the reply time since it ordinarily takes a full day for them to address a support ticket.
24/7 Customer Support in VPS Servers
With our Linux VPS service, you won't have to wait for more than an hour to get assistance for any kind of situation that you could encounter with the server or the software which comes pre-installed with it. We warrant this short answer time for all support tickets which you open from your billing Control Panel or email messages which you send to our tech support team. We also have local phone numbers in a number of countries worldwide as well as a live chat service where we can help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 via the numerous methods of communication, so regardless what your question or problem is, there's always someone to help you right away. When you need help with third-party software, which you cannot install or which gives you troubles, you will be able to reap the benefits of the Managed Services upgrade package that we supply for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will take advantage of extremely fast support when you get a dedicated server from our company. Our customer and technical support crews are online 24/7/365, as a result any time you open a ticket through your billing account or you send an email message about any kind of problem with your server or the pre-installed software on it at any time of the day, you'll receive an answer within the hour, even during holidays. Our ticketing system is the best option when the matter in question requires longer time to be resolved or when it has to be given to our admins, since it is far more convenient to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to call us or talk to a live agent through our chat service. If you add the Managed Services upgrade to the server plan, our admins will also support you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.