Though this is not the mainaspect to help you distinguish a reliable shared web hosting provider from a bad one and a reseller from an actual supplier, the option to call and talk to a live person is a sign that you aren't dealing with a one-person company and that you'll be able to reach somebody whenever you're looking for help. The phone support for website hosting services may vary from standard to dedicated, which means that the issues which can be resolved through a phone call vary based on the specific service provider. Usually, these matters are simpler and include billing or 1st level tech issues since more complex issues generally need a support ticket where both you and the administrators can track what's going on with a specific situation. However, being able to phone call your provider can save you lots of time and efforts for the multitude of small issues which may eventually show up when you manage your web hosting account.
Phone Support in Shared Web Hosting
In case you choose to purchase one of our shared web hosting service, you will be able to contact our support team via phone for 14 hrs every day. We can assist you in choosing the proper package for your web sites since we realize that it is better to discuss this kind of matters with a live person. If you already own an account, we can help you with your sales/billing questions and general matters, even with some technical situations that don't involve too much time or escalation to an administrator since it will be better to open a ticket for time-consuming issues in order to have the entire correspondence in one place. We now have phone numbers in the United States, Great Britain and Australia, so you can call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Servers
When you need more information regarding the semi-dedicated servers that we supply, you will be able to call any of the three support phone lines that we have around the globe - in the United States of America, the UK and Australia. By doing this, you can check ahead of time whether our services will be appropriate for your sites. In case you're already our client and you've got a semi-dedicated account, you are able to contact us over the phone for 14 hours a day about any billing or basic questions. For strictly technical problems you need to employ our ticketing system in order to contact our tech support because someproblems simply need additional time to be taken care of, but we will help you on the phone with countless minor tech issues as well, saving you efforts and time.